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Monitoring Engineer

Monitoring Engineer - Machine Learning
Permanent
United Kingdom
London
Holborn
£55,000 to £65,000

Monitoring Engineer, Event Management, Artificial Intelligence Operations

We are looking for a Product Support Engineer from Monitoring and Event Management background with an interest in Machine Learning and AIOPS. You will have a passion for technology innovation in particular Machine Learning. You will put the customer first in all your interactions.

This exciting role has two functions:

  1. Product support specialist at for a unique next generation AIOPS platform
  2. Providing Event Management as a Service for certain end clients/customers

In your role as a product support specialist you will work closely with the in house development and technical teams to gain a deep understanding of the AIOPS solution.

You will:

  • Provide product support to end clients/customers:
    • Create knowledge base articles
    • Handle support tickets
    • Gain a deep understanding of monitoring tools and their integrations to the AIOPS platform
  • Have knowledge of some of the following monitoring solutions:
    • SolarWinds
    • Systems Centre Operations Manager (SCOM)
    • Tivoli Netcool
    • AppDynamics

  • Have a good understanding of event management process:
    • Working knowledge of the wider IT Service Management ecosystem and tooling (Incident and CMDB)
    • Data driven escalation of alerts to incident management tooling

  • Have experience of systems integration 
    • Designing and implementing data driven automations

In your role providing Event Management as a Service

  • You will own, run & architect the AIOPS platform on behalf of customer
  • Integrate event sources as required into the AIOPS platform
  • Design and own disaster recovery plans
  • Design documentation
  • Work with the customer and its partners to understand requirements for event management
  • Provide a comprehensive and innovative event management strategy

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